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Title KCC CHAIR VISITS THE SITE OF PEOPLE'S LIVELIHOOD OF INCONVENIENCE IN ONLINE SERVICES
Date 2024-05-07 Read 3490
Meet in person with the people who received damage relief at the Online Damage 365 center
Published a collection of commendations for the 365 Center received through the e-People


Chairman Kim Hong-il of the Korea Communications Commission (KCC) met with the people who used the Online Damage 365 Center to listen to the damage they experienced while using online services and share the 365 Center counseling cases on Tuesday, April 30, at the 365 Center.

At the same time, he provided motivational encouragement to counselors who worked hard to support the damage relief on the 365 Center's online service and checked the operation status of the 365 Center. In particular, he listened to the voices of the people while watching a video of the people's gratitude for the center's solutions.

The 365 Center, which opened on May 31, 2022, is a one-stop damage relief support center that conducts in-depth one-on-one counseling on various online damages and provides a follow-up management system. Recently, it issued the first warning against the rapidly increasing number of impersonation damages, including cases involving the impersonation of celebrities, companies, and families, and guided specific types of fraud, prevention methods, and countermeasures.

A citizen who attended the conversation and experienced damage relief said, "When I suffered damage, I was at a loss where to complain and how to deal with it," and added, "The 365 Center was very helpful as it provided comfort and sympathy to the victims, treating their concerns as if they were its own business."

Then, a professional counselor said, "It was a pity that each case was difficult to handle while consulting the complaints, and I felt the damage that the people would have suffered," adding "It has been less than two years since the center opened, but I feel rewarded as many people visit the 365 Center and express their gratitude."

Chairman Kim said, "It was meaningful to hear the inconvenience and damage experienced by the people at the site of the people's livelihood," and added, "We will actively review the voices of various people so that they can be reflected in the operation of the 365 Center and policy improvement, and expand support to make the 365 Center provide practical help to the people."

Meanwhile, the KCC published a casebook of "a collection of commendations for the 365 Center on the e-People" based on the complimentary comments on the e-People posted from January 2023 to April 2024. It contains the feelings and gratitude that people who suffered various online damages felt in the process of receiving damage relief from the 365 Center.

Part of the commendations for the Online Damage 365 Center posted on the e-People



"It was my first time experiencing online fraud, so I was very puzzled and bewildered about how to deal with it, but the counselor regarded it as if it was their business and sincerely helped me until the situation was resolved, so I was able to prevent a great deal of damage. Thank you so much!"

Damage detail: The victim bought a bag from an online shopping mall, but it was not delivered, and the seller ghosted the victim.



"As far as I know, the Online Damage 365 Center has just been established, but I have received the most active and high-quality public administrative services I have ever experienced. The professional and excellent consultation I haven't experienced was impressive. Thank you."

Damage detail: Damage caused by emergency updates of an overseas game company that violated the terms and conditions



"I reached out to various organizations, but their responses were often cold. But at this center, the task of refund, which I started without much expectation, was solved thanks to the active and meticulous help of the counselor. It would not have been possible if I had done it by myself, but I could get a refund with the help of the counselor. Thank you."

Damage detail: Small payment of webtoon coins paid by a younger brother who lacks the cognitive ability to understand terms and conditions



"The concerned social media platform was a foreign company, so the response was slow, and it was not easy to solve it through the customer service center. Thanks to the active sympathy of the counselor and detailed guidance on how to deal with it, I was able to solve it, and my account has been restored after receiving a full refund for the damage. Thank you!"

Damage detail: A social media account was hacked and unused advertising expenses of millions of wons were paid without permission


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The Korea Communications Commission
File 240430 (보도자료) 방송통신위원장 온라인서비스 국민불편 민생현장 방문.hwp 240430 (보도자료) 방송통신위원장 온라인서비스 국민불편 민생현장 방문.hwp
20240430_News_Release_365center.docx 20240430_News_Release_365center.docx
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